Refund policy

All sales are final. Due to the handmade nature of our products, we do not offer refunds, returns, or exchanges.

The only exception is if your item arrives damaged or broken in transit. In this case, please contact us within 7 days of delivery at ivymakeslamps@outlook.com with clear photos of the damage. We will assess each case individually and may offer a replacement at our discretion.

We are unable to offer refunds for change of mind, incorrect sizing expectations, or colour variations.

Please note that we use AI-generated rendering in our marketing content, product photography, and across our website and social media channels. Images are for illustrative purposes only. As each piece is handmade, your product may differ in colour, texture, and fine detail from what is shown online. By placing an order, you acknowledge and accept this.

By completing your purchase, you agree to these terms.